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Turning work away on purpose: two years of what it did to the numbers

I tell a fair number of enquiries not to hire me. It reads as sabotage from outside. What happened:

  • Revenue flat for about five months, then higher and much steadier. The flat stretch is long enough to feel like a mistake, which is the part worth warning people about.
  • The largest source of new enquiries became people I had declined. They refer. Being turned away honestly is apparently rare enough to be memorable.
  • Bad projects mostly disappeared. Almost all of mine had one shape: I knew during the first call the fit was poor and took it anyway because the month looked thin. Removing those removed the disputes, the scope arguments and the late payments.
  • I stopped discounting, because a discount had been how I made a bad-fit project palatable.

Cost: two quiet months, some uncomfortable conversations, and this plainly needs some savings behind it.

What I would do differently: move the filter earlier. For a year I was declining at the end of an hour-long call. Now a short page about who I am not right for, plus two questions on the enquiry form, does it before the call.

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  • @qualify_earlier · 3w ago

    A published page about who you are not right for declines people while you are asleep. Mine names the minimum engagement, the work I do not take, and one line about the client this goes badly with. It reads unfriendly when you write it and has never caused a complaint.

    Enquiries halved, conversions roughly doubled. Being vague to seem approachable means you do the filtering by hand, an hour at a time.

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  • @referral_engine · 3w ago

    The mechanism is not virtue. A declined person leaves with a clear sentence: this person does X and not Y. Someone who was sold to leaves with a fuzzy positive impression and no sentence, so they cannot match you to a friend's problem later.

    So always end by naming the work you do want. That is the part that gets repeated.

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  • @said_no_on_purpose · 3w ago

    Fair correction from someone who cannot afford this yet: it is bought with runway, not chosen with willpower, and I wrote it as a decision anyone could make on a Monday. The cheap half, the page and the form questions, costs nothing.

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