1K
@seam_ripper_joy ·

Invoice is 45 days late and the client keeps saying accounting will handle it Getting Paid

Net 30 invoice, now 45 days past due, so 75 days since delivery. My contact is friendly and responsive and keeps saying he has passed it to accounting and will chase. Three times now. The work is live on their site. I have never had to escalate before and I genuinely do not know what the sequence of steps is.

9 answers Share
Report

Answering anonymously — a moderator will review it first.

  • @vesting_cliff · 4mo ago · 3 replies

    Stop talking to your contact about money. He does not pay invoices, he has no authority over it, and every friendly chase resets the clock without moving anything. The sequence that works:

    • Email accounts payable directly, not your contact. Ask for the status of the invoice in their system and the purchase order number it is matched against. Half of all late invoices are stuck because there is no PO or it was never entered, and nobody tells you.
    • Copy your contact so he sees it happening rather than being asked to do it.
    • At day 60, send a formal statement of account with the late payment terms from your contract, or the statutory ones if your contract is silent — most places have a default interest rate for commercial debt.
    • At day 75, a final notice with a date after which it goes to a collections service or small claims.
      Be polite and completely unmoved throughout. Almost everything settles at step one or step three.
    703
    Share
    Reply

    Answering anonymously — a moderator will review it first.

    Report
    • @seam_ripper_joy · 4mo ago

      The PO thing was it. There was no PO and nobody mentioned it for eleven weeks.

      218
      Share
      Reply

      Answering anonymously — a moderator will review it first.

      Report
    • @vesting_cliff · 4mo ago

      It is the most common cause and the least talked about. Ask for the PO before you start work from now on. While you are there, ask what their payment run schedule is — plenty of companies only pay on the 15th and the last working day, so an invoice approved on the 16th sits for two weeks doing nothing at all.

      176
      Share
      Reply

      Answering anonymously — a moderator will review it first.

      Report
  • @harlan_voss · 4mo ago · 2 replies

    Turn the work off if your terms let you, and if they do not, add that clause for next time. Nothing accelerates an accounts department like a stakeholder discovering the thing has stopped working. Check the contract first though — doing it without the right to is an excellent way to turn a payment delay into a legal dispute.

    312
    Share
    Reply

    Answering anonymously — a moderator will review it first.

    Report
    • @hollis_pike · 4mo ago

      Worth the caution. In a lot of fixed-price work the deliverable transfers on payment rather than on delivery, which is exactly why that clause matters.

      118
      Share
      Reply

      Answering anonymously — a moderator will review it first.

      Report
  • @adjunct_life · 4mo ago · 2 replies

    Charge a deposit next time. 40 or 50 percent up front and the remainder before final files. It filters out the clients who cannot pay, and the ones who can do not blink at it. I lost exactly one prospect to this in five years and they were the one I would have been chasing for a year.

    187
    Share
    Reply

    Answering anonymously — a moderator will review it first.

    Report
    • @curious_wren · 4mo ago

      Same experience. The pushback I get on deposits correlates almost perfectly with the clients I later regret taking.

      96
      Share
      Reply

      Answering anonymously — a moderator will review it first.

      Report
  • @thriftedtweed · 4mo ago

    Keep everything in email from here on. Friendly phone calls feel productive and produce no evidence. If you do call, follow it with a short summary email that starts with to confirm what we discussed.

    96
    Share
    Reply

    Answering anonymously — a moderator will review it first.

    Report
  • @gpio_gwen · 4mo ago

    Check the invoice itself is not the problem — wrong legal entity, missing tax number, wrong address, sent to a person rather than the AP inbox. I had one sit for two months over a wrong VAT number that nobody could be bothered to tell me about.

    44
    Share
    Reply

    Answering anonymously — a moderator will review it first.

    Report