my users are HVAC dispatchers and they are not on any forum I can find
I built a scheduling thing for small heating and cooling firms after doing the books for one for two years. I know the problem is real. I have no idea where these people are.
They are not on the developer sites, they are not posting on the startup ones, and the trade forums I found are either dead since 2019 or full of people arguing about refrigerant. Meanwhile every piece of advice I read assumes I have an audience somewhere or that my customers read newsletters.
Where do you go when your users are not online in the way people mean when they say online?
@skillet_sara · 4w ago · 2 replies
They are online, just not where you have been looking. For trades the actual gathering places tend to be Facebook groups with thousands of members, YouTube comment sections under specific repair videos, and manufacturer or distributor portals. None of those are indexed the way a forum is, so they feel invisible if you search from the outside.
The other channel that people ignore because it is unglamorous: the supply houses. The counter staff at a local distributor talk to every small firm in the area, every week. Two conversations there got me introduced to four owners, which is four more than six months of writing had produced.
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@pumptest_pat · 4w ago
Supply house counters are genuinely the best distribution channel nobody writes about. Add the trade schools and apprenticeship programmes to that list. The instructors know everyone in the region and they are usually delighted that someone under sixty is interested in their sector.
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