Is adding an expensive tier nobody buys, so the middle one looks reasonable, a dark pattern or just pricing?
I sell three tiers. The intention is that most people pick the middle one, and I have been advised to add a fourth, much more expensive tier specifically so that the tier I want people to choose looks moderate by comparison.
The advice works, apparently. What I cannot decide is what it is. It does not hide anything, it does not lie about anything, and the expensive plan is a real plan somebody could buy. But the reason for its existence is to change how a different plan feels.
Where is the line here? Is this a legitimate presentation choice or am I manipulating people?
@research_rosa · 3d ago
The two effects you are leaning on are well documented and worth naming separately, because they are not equally defensible.
Anchoring is that people judge a price against whatever numbers are nearby. A high option shifts the whole perceived scale, so the middle plan reads as cheaper than it would alone.
The compromise effect is that when uncertain, people avoid extremes and choose the middle. Adding an option above your target plan moves that plan from being the top choice to being the sensible one.
Both are real, both are used everywhere, and neither requires deceiving anybody. The important distinction is whether the extra option is a genuine offer. A real plan that a real customer would sometimes buy is a product decision. A plan constructed so that nobody could rationally choose it — deliberately worse value at a higher price, existing only to be rejected — is a decoy, and that is where most people put the line.
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