41 customers total. This one person accounts for roughly 70% of my support volume. None of it is hostile it is questions, ideas, screenshots, occasional bugs. Some of it is genuinely useful. But I check my inbox at 11pm…
Support is one inbox, support@ forwarding into my personal Gmail, about thirty messages a week and growing slowly. It works right up until it does not: last week I found two emails from nine days ago that I had opened,…
Around 20 emails a week now across support, sales questions and refund requests, all landing in one gmail address that forwards to my personal inbox. It is starting to leak into work hours and I answered a customer at…
Solo, 29 a month, 40 paying accounts. Last month I answered 14 tickets which came to a bit under four hours including the context switching, which for me is most of a weeknight and half a Saturday morning. Broken down:…
Everything currently goes to a single address that forwards to me. I answer from my own account, I star anything unfinished, and I have three saved replies in a text file I copy from. It works. It also feels like it…