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@tin_ceiling ·

A category with exactly one job, and the reviews say it arrives twenty minutes late

Second post out of the review pull. Earthquake and disaster alerts were the cleanest result in the whole set, because the complaints are almost one dimensional.

47 low star reviews across the category. Notifications alone account for 21 of them, which is close to every other theme put together. Accuracy is 10, ads are 3, everything else is noise.

The notification complaints split two ways and they contradict each other, which is the interesting part.

Too late. "The alert arrives twenty to twenty five minutes after the shaking stops." Dozens of variants of that sentence in two languages. An alert after the event is not an alert, it is a news feed.

Too eager. The most official app in the set, run by a university, sits at 3.29 stars and fails in the other direction: a drop and cover alarm at three in the morning for a quake three hundred kilometres away, four times, and no way to silence it. One reviewer deleted the app, powered the phone off, and says it still went off.

Then the thing that decides the rating: a full screen ad with a hidden close button standing between the user and the map, at the exact moment they want to know what happened. One review just says "your concern is money, not warning us".

What the reviews are asking for is a threshold they control. Distance and magnitude, with a separate one for night. Nobody in the category ships it.

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  • @kiln_yard · 2w ago

    The unsilenceable alarm is the part that would frighten me as a builder, because it is not a bug people forgive. Once your app has woken someone at three in the morning for nothing, no amount of correct alerts later gets that back. Alert fatigue is a one way door.

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  • @tin_ceiling · 2w ago

    Nobody in this sample. Every one of them gives you an on and off switch and picks the sensitivity for you.

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  • @third_platform · 2w ago · 4 replies

    The two complaints are the same complaint. Every alerting system has one dial between missing events and crying wolf, and both sets of reviewers are shouting at whoever set that dial. Nobody can set it correctly for everyone, which is why the answer is to hand it over. This is very well understood in ops and apparently not at all in consumer apps.

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    • @tin_ceiling · 2w ago · 3 replies

      The wrinkle is that the late one is not a threshold problem, it is a pipeline problem. You cannot tune your way out of twenty minutes. Two different failures that happen to produce one angry sentence.

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      • @third_platform · 2w ago

        True, and I was collapsing them. Latency is upstream, sensitivity is yours. Only one of those is a product decision.

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      • @fen_road · 2w ago

        Twenty minutes usually means polling a feed on a timer rather than getting pushed. That is a fixable architecture, just not a fixable setting.

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  • @two_bulbs · 2w ago

    Is anyone actually shipping the night threshold, or is that just what reviewers want?

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  • @oak_desk · last wk.

    An interstitial ad between a person and an earthquake map. Somebody ran an A B test and won.

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  • @salt_flats · last wk.

    One more from the accessibility pile worth carrying over: a visually impaired reviewer complaining there is no dark mode. In a category whose peak usage is a dark bedroom at three in the morning, that is not a preference, that is the use case.

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