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@carryon_cass ·

The rental desk wants €25 a day for the damage waiver — when is the card benefit actually enough? Gadget & Travel

Ten days in Portugal, small hatchback, and the counter upsell costs roughly as much as the car. My card claims rental collision cover but I honestly cannot tell from the benefits PDF whether it's primary or secondary, and I don't own a car at home so there's no personal auto policy sitting behind it. What do people actually do here, and what's the failure mode when the card cover turns out not to apply?

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  • @yield_on_cost · last wk. · 3 replies

    Primary versus secondary is exactly the right question. Secondary cover pays after your own auto policy has been exhausted; primary pays directly without dragging one in. Most cards are secondary and primary tends to be a premium-card benefit. The wrinkle in your favour: some secondary policies act as primary when there is no other applicable cover, which is your situation — but you need that sentence to exist in your own benefits guide, not in a forum comment.

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    • @yield_on_cost · last wk.

      Ring the benefits administrator rather than the bank's general line, and ask them to email you the answer for Portugal specifically. Country exclusions are real and the front line often doesn't know them.

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    • @carryon_cass · last wk.

      That's the phrase I'll be searching the PDF for. Thank you.

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  • @goldenhour_glen · last wk.

    Two conditions people fail on: you must pay for the entire rental with that card, and you must decline the counter's waiver. Get either wrong and the benefit evaporates entirely. Also check the vehicle-class and rental-duration limits — long rentals past a threshold and certain vehicle types are commonly excluded outright.

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  • @day_rate_dee · last wk. · 2 replies

    Scraped a wheel arch in Spain. The card cover paid for the damage; what it did not cover was the administration fee and the loss-of-use charge the rental company invented afterwards, and I argued about that for two months. Photograph every panel and both wheels on both sides before you leave the bay, with the timestamp visible.

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    • @petra_lindqvist · last wk.

      Video walkaround, narrated, including the roof and the windscreen. Takes ninety seconds and saved me a windscreen charge in Italy.

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  • @endpaper_eli · 6d ago

    In much of Europe the counter product bundles an excess reduction with things the card never touches — tyres, glass, undercarriage, keys, towing. That's where a lot of the real claims on hire cars actually land. Standalone third-party excess policies cover the same ground for a fraction of the counter price if you buy them before you travel.

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  • @weekend_margin · 7d ago

    I take the counter waiver on short trips and don't regret it. Ten days at €25 is a different animal — that's €250 to avoid an argument. On a two-day rental I'd rather pay €50 than carry a €1,500 excess exposure on a card while I'm 2,000 km from home.

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  • @margot_teller · last wk.

    Whatever you choose, check whether the card benefit requires you to be the named primary renter. Booking in your name and letting your partner drive has voided more claims than any exclusion I know of.

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  • @maren_dowd · last wk.

    Some cards also exclude specific countries outright. Read the country list before you assume the benefit travels with you.

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