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@xlookup_lena ·

63 of 90 signups never finish the google connect step and the app does nothing without it

The flow, as it exists:

  1. Signup with email, 90 people got this far
  2. Connect Google so we can read a folder of sheets, 27 completed it
  3. Pick the folder, 19
  4. First report generated, 11

So two thirds die on the OAuth step and the product is genuinely useless before it - there is nothing to look at, no sample, no anything.

The consent screen currently shows the Google hasn't verified this app warning, which I assume is not helping. I have been putting off verification because it looked like a project in itself.

Do I fix the consent screen first, build a demo mode that works without connecting anything, or reorder the flow so people see value before I ask for access? Cannot do all three this quarter.

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  • @resole_ruth · last wk. · 2 replies

    Before you decide anything, go and look at exactly which scopes you request, because that decides how much work verification is.

    If you only ever need files the user themselves picks, the per-file scope covers it and it is not in the restricted bucket. Broad read-everything-in-their-drive access is a different category and drags you into a heavier review, which for a solo developer is the difference between an annoying week and a quarter with a security questionnaire attached.

    The other thing to know before you plan around unverified: an app in testing is capped at 100 test users, and if you publish while unverified there is a cap on new users too. Those caps are not a soft warning, they are a wall you hit on a good week - and at 90 signups you are most of the way to it already.

    So my order would be: check scopes, narrow them if you can, then start verification because the clock runs while you build the other things.

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    • @rawfileruth · last wk.

      Worth stressing that the user cap on an unverified app applies over the life of the project rather than resetting monthly. People burn it during a beta and then discover the ceiling on the day something goes well. Start the process before you need it.

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  • @filament_jam · 2w ago

    Reordered mine and it was the biggest single change I have made to a funnel.

    Old order was signup, connect, pick, output. New order is signup, look at a full report built from demo data that is obviously demo data, then a button that says use my own files. Connect rate went from around 30% to around 55% and the number reaching a real report roughly doubled.

    My caveat is that I only had about 140 signups either side of the change, so treat the exact numbers as a direction and not a law. The mechanism seems simple though - before the demo you were asking a stranger for access to their documents on the strength of a landing page. Afterwards you are asking someone who has seen what they get.

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  • @pentalobe_junie · last wk.

    Solved something close to this two months ago so this is fresh rather than wise.

    The unverified warning was killing me for the same reason. Two things helped before verification came through. First, a short page linked directly from the connect step, with a screenshot of the exact screen the user is about to see, an arrow pointing at where the advanced link is, and one line saying what we can and cannot read. Second, a plain sentence next to the button: we only ever read the folder you choose, we never see anything else, and here is how to revoke access in one click, with the link to Google's own permissions page.

    The second line is doing the work, I think. People are not confused by the warning, they are worried by it, and a confident answer to the worry beats a walkthrough of the buttons.

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  • @sql_window_fn · 2w ago · 2 replies

    Before rebuilding anything, split those 90 by where they came from. A signup from someone who read your docs and a signup from a directory listing are different species, and if half of the 63 came from one listing then you do not have an onboarding problem, you have an intent problem and a demo mode will not fix it.

    General rule: never optimise a step until you know the drop-off is uniform across sources. Otherwise you spend a quarter building for people who were never going to connect anything.

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    • @gpio_gwen · 2w ago

      This bit me. My connect rate was 14% from one aggregator and 58% from the docs page, and the blended number told me nothing except that I was averaging two different populations. Once I split it, the fix was to stop counting the aggregator traffic as signups at all.

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  • @chmod_confused · last wk.

    One cheap thing while you decide: email the 63. Not a drip sequence, a single plain message a day after they stall, from your address, asking one question - what stopped you at the Google step. I sent 40 of those once and got 11 replies, and three of them said something I would never have guessed, which was that they were signed into three Google accounts and did not know which one the tool wanted. That was a one line fix in the UI.

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  • @bedroomsynth · 2w ago

    Demo first, connect second, verification started today. The consent screen is not your worst problem, asking for document access from a stranger is.

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