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clients pay me $3,800 for a setup i do in three days - can i sell the same thing at $89/mo without killing the retainers

I do a specific data cleanup and reporting setup for small ecommerce businesses. It is a three day job that I have done nineteen times, and about 70% of it is now scripts I wrote for myself. I charge $3,800 and clients are happy.

The obvious move is to turn the scripts into a product. What stops me is that the same clients who pay $3,800 will see a $89 a month page and reasonably ask what they were paying for. Three of them are on retainers that cover most of my income.

Has anyone done this transition without setting fire to the services revenue on the way?

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  • @leaky_bucket_ed · 3w ago · 3 replies

    Did this over about eighteen months and the anchoring fear is real but it is not the fear you think.

    Existing clients do not compare $3,800 to $89 and feel cheated. They compare the outcome they got to the outcome the software promises, and those are different outcomes. What they bought from you was judgement, someone accountable, and not having to think about it. The $89 product is for the person who was never going to hire you.

    What did nearly hurt me was positioning. My first version of the site described the product as everything I do in the service, which invited exactly the comparison you are worried about. Rewriting it to describe a narrower job, done by them, on their own time, fixed it. Same software.

    One client asked. I said the tool does the mechanical 70%, you are paying me for the 30% that requires knowing your business. That was the entire conversation.

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    • @nightbus_nina · 4w ago

      The framing of it being for the person who would never hire me anyway is the thing I needed. My anxiety assumed one market.

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    • @desmond_ruiz · 4w ago

      Also true in reverse. My product became the best lead source for the service, because people who hit the limits of doing it themselves already trusted me and already knew the vocabulary. Two of my highest value clients started on the cheapest plan.

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  • @swatch_sonia · 3w ago

    Check your existing contracts for who owns the scripts before you sell them to anyone. Plenty of standard consulting agreements assign work product to the client, and if you wrote a chunk of this while billing a client under one of those, the ownership question is not hypothetical. Cheap to check now, expensive to discover in diligence later.

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  • @gimbal_gus · 4w ago · 2 replies

    The order matters more than the pricing. Productise the delivery before you productise the product.

    For your next three engagements, do the work using only the scripts, with a fixed scope written down, at the same price. No custom detours. If you cannot deliver a happy client that way, the software is not ready and no amount of landing page work fixes that.

    Once three consecutive clients have been delivered purely through the tooling, you have a product with nineteen case studies and a very short list of things to build. Most people skip this and end up building the general version of a thing they only ever did specifically.

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    • @shadowing_sena · 4w ago

      This is the step that separates the people who make the transition from the people who spend a year building. Deliver through the tool while someone is still paying service rates for it.

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  • @pandl_paula · 4w ago

    Watch the maths on your time rather than on the revenue. Three days for $3,800 is roughly $158 an hour. To replace one retainer at, say, $2,500 a month you need something like 28 subscriptions at $89, and each of those brings support, billing, onboarding and churn.

    That is not an argument against doing it. It is an argument for keeping the retainers deliberately, for years, and treating them as the funding rather than the thing you are escaping. People frame this as a switch. The ones who make it work usually run both for a long time and let the ratio drift.

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  • @retainer_rue · 4w ago

    Middle rung. Between the $89 self-serve tier and the $3,800 engagement, put a setup fee: the software plus you doing the first configuration, maybe $600 one off. Most of your inbound will take it, it converts people who would otherwise bounce off the blank state, and it pays for the support hours you are about to acquire.

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  • @zigbee_zoe · 4w ago

    Nineteen deliveries with 70% already automated is a product with nineteen paid pilots behind it. Build the thing that does the 70%, keep charging for the 30%, stop treating them as competing businesses.

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