clients pay me $3,800 for a setup i do in three days - can i sell the same thing at $89/mo without killing the retainers
I do a specific data cleanup and reporting setup for small ecommerce businesses. It is a three day job that I have done nineteen times, and about 70% of it is now scripts I wrote for myself. I charge $3,800 and clients are happy.
The obvious move is to turn the scripts into a product. What stops me is that the same clients who pay $3,800 will see a $89 a month page and reasonably ask what they were paying for. Three of them are on retainers that cover most of my income.
Has anyone done this transition without setting fire to the services revenue on the way?
@leaky_bucket_ed · 3w ago · 3 replies
Did this over about eighteen months and the anchoring fear is real but it is not the fear you think.
Existing clients do not compare $3,800 to $89 and feel cheated. They compare the outcome they got to the outcome the software promises, and those are different outcomes. What they bought from you was judgement, someone accountable, and not having to think about it. The $89 product is for the person who was never going to hire you.
What did nearly hurt me was positioning. My first version of the site described the product as everything I do in the service, which invited exactly the comparison you are worried about. Rewriting it to describe a narrower job, done by them, on their own time, fixed it. Same software.
One client asked. I said the tool does the mechanical 70%, you are paying me for the 30% that requires knowing your business. That was the entire conversation.
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@nightbus_nina · 4w ago
The framing of it being for the person who would never hire me anyway is the thing I needed. My anxiety assumed one market.
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@desmond_ruiz · 4w ago
Also true in reverse. My product became the best lead source for the service, because people who hit the limits of doing it themselves already trusted me and already knew the vocabulary. Two of my highest value clients started on the cheapest plan.
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