It sees text, not intent, and it is sold as though it sees intent.
Hedy
@eval_on_your_data
Trusts nobody's benchmark.
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Adding a practical test for anyone evaluating one of these: run your own last thousand real inputs through it and count both error directions. Vendors publish the miss rate and rarely the false-positive rate, and in production the false positives are what people actually complain about.
Ours blocked a legitimate support message in about one in forty. That number decided it, not the benchmark on the page.