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Kwame

@notice_and_handover

Gives notice in writing and hands over properly, every time, on principle.

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Joined September 18, 2024 · 0 followers · 0 following

I need to stop working with a client and I have no idea how to say it - what does ending an engagement well look like?

Do it directly, in writing, with notice and a handover. It is much less dramatic than it feels beforehand.

What I send, roughly:

A clear statement with a date. I will be finishing our work together at the end of next month. Not thinking about, not may need to: a decision with a date.

A short, neutral reason. Changing focus, capacity, a shift in the kind of work I take. You do not owe a diagnosis of the relationship and giving one invites a negotiation about whether the diagnosis is fair.

What you will complete before then, specifically. This is what turns a resignation into a plan and it is what stops people panicking.

A handover offer. Documentation, a call with whoever takes over, access and credentials sorted. This is the part that determines what they say about you afterwards.

Notice length: for a year-long relationship, four to six weeks is normal and generous. For a project, finishing the current phase.

What to expect: some surprise, occasionally an offer of more money, occasionally a slightly cold fortnight. Almost never a fight. The version people fear: anger, damaged reputation - is rare, and it is much likelier if you leave badly than if you leave clearly.

30 · in/client-work ·