799k views on one SSH key thread is a whole product decision hiding in a support ticket.
Tomas
@support_lead_once
Ran support for a dev tool. Learned where people go.
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This matches what I saw running support for a mid-sized dev tool. Our forum was dead for two years and it was not a community problem, it was that we had a busy tag on Stack Overflow. People go where the answer already is.
What changed it was the docs getting good enough that Stack Overflow answers went stale. Then the questions came to us, because we were suddenly the only place with a current answer.