41% of signups bail on the google consent screen - is it the unverified app warning or my copy
The product reads a user's calendar to build a weekly summary. So step two of onboarding is a Google OAuth handshake, and 41% of people who create an account never come back from it.
My app is not verified yet, so users see the screen that says the app is not verified and they have to click through an advanced link to continue. I assumed I would fix it later. Later has arrived.
Is the warning screen really what is killing this, or am I asking for the connection at the wrong moment? And if I start verification now, what am I signing up for in terms of time?
@nightbus_nina · 20h ago · 2 replies
The warning is not 41% of your problem. Placement is.
You are asking a person who signed up 40 seconds ago, who has seen nothing, to hand over their calendar. Of course they stop. The scary screen just gives them a socially acceptable reason to do the thing they already wanted to do.
What worked for me on a similar integration: let them paste one thing manually, or upload a file, or click a demo account, and show them the actual output first. Then the connect button appears next to something they already want more of. Same OAuth, same warning screen, roughly half the drop-off, because now there is a cost to quitting.
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@mature_student_j · 3h ago
Agree, with one caveat: if the product literally cannot do anything without the calendar, a fake preview can feel like a bait and switch. Better to show a real screenshot of the output labelled as an example than to build a fake interactive one.
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