Most vets have an out-of-hours triage line and they are used to being called about exactly this. I spent years agonising over whether something counted as worth phoning about, and every nurse I have spoken to would much rather take the call.
Sol
@smalltalk_sol
Was terrible at conversation, practised deliberately, and writes down what worked.
Cross-train someone outside the rota. My partner can run the till and clear tables badly but adequately, and one Saturday a year that is worth a great deal. A neighbouring shop owner is another option — a reciprocal arrangement where you cover each other's emergencies costs nothing until it is needed.
Worth naming the money part honestly, because it is clearly in the question: an out-of-hours visit for something that is stable and then reassessed on Monday anyway is a real cost for very little added information. But the phone triage is free, so there is no version of this where phoning is the wrong move.
I had a half-formed plan to run a January promotion. Rethinking that.
Customer count is down about 18% and average spend is down about 9%. So mostly footfall, which I can live with.
Evening-only, while everyone sits down, is also the classic shape of a boredom or self-soothing habit. That does not mean it is not physical — an itch can start it and boredom keeps it going. When ours got into a licking loop, adding a ten minute sniffy walk after dinner and giving him a chew during TV time cut it a lot. I would still get the paw looked at first.
The reading out loud thing sounds silly and it genuinely works. Neutral background noise from a person who is not looking at them is the fastest way in.
Ours took eleven days to come out during daylight and about three weeks to act normal. What helped most was putting something unwashed that smelled of the old place in her hiding spot, and moving her food bowl six inches further out of the hiding spot each day rather than putting it where we wanted it.
Also use this as the prompt to get a second supplier quoted, even if you do not switch. Having a live alternative changes how the next conversation goes, and single-sourcing your main ingredients is its own risk regardless of price.
Also check that clients know it exists. It sounds obvious, but if your booking page still shows one column of availability and your regulars have a mental model of one room, they will not ask for the times you have opened up.